Terms & Conditions / Terma & Syarat

English

By registering or using Merpati, you agree to these terms.

1. Service. Merpati ("Service") is a SaaS platform providing an AI customer-service assistant on WhatsApp for businesses, operated by BIMA SAKTI ENTERPRISE ("we", "us").

2. Account & Eligibility. You must be 18+ and authorised to represent your business. You are responsible for keeping your account credentials secure and for all activity under your account.

3. Your Responsibilities.

• WhatsApp compliance: you are solely responsible for complying with WhatsApp/Meta Terms. You may NOT use the Service for spam, unsolicited messages, or unlawful content.
• Customer consent: you are responsible for obtaining your customers' consent to be contacted and processed via AI, in line with the PDPA.
• Knowledge accuracy: the AI answers based on knowledge YOU provide. You are responsible for its accuracy. We are not liable for answers arising from incorrect/outdated knowledge.

4. AI Disclaimer. AI can make mistakes. Despite our safeguards (anti-fabrication, human handoff), the AI is not guaranteed to be perfect. You should monitor conversations and take over when needed. The Service is provided "AS IS" without warranty of sales results or absolute accuracy.

5. Fees & Payment. Paid plans are billed via our payment provider (Stripe). Usage limits apply per plan. Cancellation takes effect at the end of the current billing cycle; no partial refunds unless stated.

6. Intellectual Property. The Service, software, and Merpati brand are ours. Your business knowledge, data, and content remain yours; you grant us a limited licence to process your data solely to provide the Service.

7. Data & Privacy. Governed by our Privacy Policy. For your customers' data, you are the data controller and we are the data processor acting on your behalf.

8. Limitation of Liability. To the extent permitted by law, our liability is limited to the amount you paid us in the preceding 3 months. We are not liable for indirect losses, lost sales, or consequential damages.

9. Suspension & Termination. We may suspend/terminate accounts that breach these terms (e.g. spam, fraud, non-payment). You may terminate anytime by deleting your account.

10. Changes. We may update these terms; material changes will be notified. Continued use means acceptance.

11. Governing Law. These terms are governed by the laws of Malaysia, subject to the jurisdiction of Malaysian courts.

12. Contact. adriana@merpati.my · BIMA SAKTI ENTERPRISE, Melaka, Malaysia

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Bahasa Melayu

Dengan mendaftar atau menggunakan Merpati, anda bersetuju dengan terma ini.

1. Perkhidmatan. Merpati ("Perkhidmatan") ialah platform SaaS yang menyediakan pembantu customer service AI di WhatsApp untuk perniagaan, dikendalikan oleh BIMA SAKTI ENTERPRISE ("kami").

2. Akaun & Kelayakan. Anda mesti berumur 18 tahun ke atas dan berkuasa mewakili perniagaan anda. Anda bertanggungjawab menjaga kerahsiaan akaun dan semua aktiviti di bawahnya.

3. Tanggungjawab Anda.

• Pematuhan WhatsApp: anda bertanggungjawab sepenuhnya mematuhi Terma WhatsApp/Meta. Anda TIDAK boleh guna Perkhidmatan untuk spam, mesej tanpa kebenaran, atau kandungan menyalahi undang-undang.
• Kebenaran pelanggan: anda bertanggungjawab mendapat kebenaran pelanggan untuk dihubungi dan diproses melalui AI, selaras PDPA.
• Ketepatan knowledge: AI menjawab berdasarkan knowledge yang ANDA masukkan. Anda bertanggungjawab atas ketepatannya. Kami tidak bertanggungjawab atas jawapan daripada knowledge yang salah/lapuk.

4. Penafian AI. AI boleh membuat kesilapan. Walaupun ada pagar keselamatan (anti-reka-fakta, handoff manusia), AI tidak dijamin sempurna. Anda dinasihatkan memantau perbualan dan mengambil alih bila perlu. Perkhidmatan diberikan "SEBAGAIMANA ADANYA" tanpa jaminan hasil jualan atau ketepatan mutlak.

5. Yuran & Pembayaran. Pelan berbayar dicaj melalui pembekal pembayaran kami (Stripe). Had penggunaan dikenakan ikut pelan. Pembatalan berkuat kuasa di penghujung kitaran bil semasa; tiada bayaran balik separa melainkan dinyatakan.

6. Harta Intelek. Perkhidmatan, perisian, dan jenama Merpati adalah milik kami. Knowledge, data, dan kandungan perniagaan anda kekal milik anda; anda beri kami lesen terhad memproses data anda semata-mata untuk menyediakan Perkhidmatan.

7. Data & Privasi. Tertakluk kepada Dasar Privasi kami. Bagi data pelanggan anda, anda ialah pengawal data dan kami pemproses data bagi pihak anda.

8. Had Liabiliti. Setakat dibenarkan undang-undang, liabiliti kami terhad kepada jumlah yang anda bayar dalam 3 bulan sebelumnya. Kami tidak bertanggungjawab atas kerugian tidak langsung, kehilangan jualan, atau kerosakan berbangkit.

9. Penggantungan & Penamatan. Kami boleh menggantung/menamatkan akaun yang melanggar terma (spam, penipuan, tunggakan). Anda boleh tamatkan bila-bila dengan memadam akaun.

10. Perubahan. Kami boleh mengemas kini terma ini; perubahan material dimaklumkan. Penggunaan berterusan bermakna penerimaan.

11. Undang-undang. Terma ini ditadbir undang-undang Malaysia, tertakluk bidang kuasa mahkamah Malaysia.

12. Hubungi. adriana@merpati.my · BIMA SAKTI ENTERPRISE, Melaka, Malaysia